Introduction

At SAKR STORE, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase from us.

By using our website and services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

When you place an order or contact us, we collect the following personal information:

• Name: To identify you and personalize your experience
• Email Address: To send order confirmations, updates, and respond to inquiries
• Phone Number: To contact you regarding your order or delivery
• Delivery Address: To ship your products to the correct location
• Order History: To track your purchases and provide better customer service

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• Browser type and version
• Device type and operating system
• IP address and general location (city/region)
• Pages visited and time spent on our website
• Referral source (how you found our website)

How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, arrange delivery, and provide customer support
• Communication: To send order confirmations, shipping updates, and respond to your inquiries via email or WhatsApp
• Customer Service: To provide after-sales support, handle returns/exchanges, and resolve warranty claims
• Service Improvement: To understand customer preferences and improve our products, services, and website experience
• Marketing: To send promotional offers and new product announcements (only with your consent, and you can opt out anytime)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

How We Protect Your Data

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information:

• Secure storage of customer data with access limited to authorized personnel only
• Encryption of sensitive information during transmission
• Regular security assessments and updates to our systems
• Strict confidentiality policies for our team members
• Secure communication channels (WhatsApp encryption for order processing)

Cookies Policy

Our website uses cookies to enhance your browsing experience and improve website functionality. Cookies are small text files stored on your device that help us:

• Remember your preferences (such as theme settings)
• Keep items in your shopping cart between sessions
• Analyze website traffic and user behavior
• Provide a personalized shopping experience

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website and limit your ability to use certain features.

Third-Party Services

WhatsApp for Orders

We use WhatsApp as our primary communication channel for order processing and customer support. When you contact us via WhatsApp:

• Your phone number and messages are transmitted through WhatsApp's encrypted platform
• WhatsApp's privacy policy and terms of service apply to these communications
• We only use the information you provide to fulfill your order and provide support

Payment Processors

For mobile wallet and InstaPay transactions, your payment information is processed by third-party payment providers. We do not store your payment card details or financial information on our servers.

Shipping Partners

We share necessary delivery information (name, phone number, address) with our shipping partners to ensure successful delivery of your orders.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share your data in the following circumstances:

• Service Providers: With trusted partners who help us operate our business (shipping, payment processing) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Protection: To protect our rights, property, or safety, or that of our customers
• With Your Consent: When you explicitly authorize us to share your information

Your Rights

As a customer of SAKR STORE, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal data (subject to legal obligations)
• Opt-Out: You can unsubscribe from marketing communications at any time
• Data Portability: You can request your data in a structured, commonly used format
• Withdraw Consent: You can withdraw consent for data processing where consent is the legal basis

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal, accounting, or regulatory requirements
• Resolve disputes and enforce our agreements
• Provide warranty and after-sales support

Order and transaction records are typically retained for a minimum of 5 years to comply with Egyptian tax and commercial laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Effective Date" at the top of this policy
• Notify you via email or website banner (for material changes)
• Post the updated policy on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes arising from this policy will be subject to the exclusive jurisdiction of Egyptian courts.