Our Commitment

At SAKR STORE, customer satisfaction is our priority. We want you to be completely happy with your purchase. If for any reason you're not satisfied, we offer a fair and transparent return and exchange policy.

Return Policy (7 Days)

Eligibility for Returns

You may return products within 7 days of receiving your order if the following conditions are met:

• The item must be in its original, new, and unused condition
• Products that came factory-sealed must remain sealed and unopened
• All original packaging, accessories, manuals, and documentation must be included
• The product must not show any signs of use, wear, or damage

Refund Process

Once we receive and inspect your returned item:

• Processing time and method will be confirmed via WhatsApp
• Refunds will be issued through the same payment method used for purchase
• No restocking fees apply for eligible returns

Exchange Policy (15 Days)

Eligibility for Exchanges

We offer a 15-day exchange policy for products that meet the following criteria:

• The item must be in its original, new, and unused condition
• Factory-sealed products must remain sealed and unopened
• All original packaging and accessories must be intact
• Exchange must be for a product of equal or greater value

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Products with broken seals or signs of use
• Items damaged due to misuse or negligence
• Products missing original packaging or accessories
• Customized or personalized items (if applicable)

Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us immediately via WhatsApp at 01108563748
• Provide photos/videos showing the defect or damage
• We will arrange for a replacement or full refund at no additional cost
• All manufacturing defects are covered by our 30-day store warranty

Warranty Information

All products from SAKR STORE come with:

• 30-day store warranty against manufacturing defects
• Official manufacturer warranty (where applicable)
• Warranty covers manufacturing defects only—not damage from misuse

For warranty claims, contact us via WhatsApp with your order details and a description of the issue.

Important Notes

• Return and exchange requests must be initiated within the specified timeframes
• Products must be returned in their original condition to qualify
• Shipping costs for returns/exchanges will be discussed and confirmed via WhatsApp
• We reserve the right to refuse returns/exchanges that don't meet our policy criteria